Terms of service

Quotes are valid for 7 days unless stated otherwise. A booking is confirmed once we send a booking confirmation.

Quotes are based on the cargo details you provide. If the actual weight, dimensions or nature of the goods differ, we may adjust the price. Cancellations after collection are charged at cost.

Our liability follows the applicable conventions for each mode of transport, unless cargo insurance is purchased.

These include the Hague-Visby Rules for sea, the Montreal Convention for air and the CMR Convention for road. We are not liable for indirect or consequential loss, such as loss of profit or market.

Invoices are payable within 30 days unless agreed otherwise in a contract.

Duties, taxes and third party charges paid on your behalf are invoiced at cost. Late payments carry statutory commercial interest, and we may hold goods until overdue invoices are settled.

These terms are governed by Dutch law. Disputes go to the courts of Rotterdam.

For forwarding services, the Dutch Forwarding Conditions (FENEX) apply where they do not conflict with these terms.

Report visible damage on the delivery note and send written claims within 7 days of delivery, with photos and the shipment reference.

Claims for loss or delay must be made in writing within the time limits of the applicable convention. Freight charges may not be withheld or offset against a pending claim.

Shippers must declare dangerous goods in full at booking. Undeclared dangerous goods may be refused, held or returned at the shipper's cost.

Shippers are responsible for correct classification, packaging, marking and documentation under IMDG, IATA and ADR rules.

We are not liable for delays caused by events outside our reasonable control, such as port closures, severe weather or industrial action.

If such an event lasts longer than 30 days, either party may cancel the affected booking without further liability. Costs already incurred remain payable.